Resellers Manual
Setting Up an Account
Domain
Enter the domain name in this field. If my domain was ‘superhost.com’ you would enter ‘superhost.com’ in this field. Do not put the ‘www’ prefix, as this will prevent the account from being created correctly. Also make sure you leave NO spaces between your domain name and the beginning and end of the field.
Username
This field will be automatically generated by WHM using the first 8 characters of your domain name.
Password
Enter any combination of alphanumeric characters in this field. This will be the account password used to access cpanel, ftp, email etc.
FrontPage Extensions
Check this box if you wish to install the FrontPage Extensions on this account. Be sure that you really plan on using FrontPage if you select this feature.
Package
Use this dropdown menu to select that package for this account.
Troubleshooting Tips
In this section we will go over some of the most common problems that new dedicated server owners run into. This section is a work in progress will expand as time goes by.
FTP Password Syncing
If you just created an account and for some reason you are unable to login via ftp with the username/password you just assigned to this account, select the ‘Synchronize FTP Passwords’ menu option. This updates the ProFTP password file with the system wide password file. Then try to login again making sure you are entering the correct username/password.
NOTE: Usernames and passwords are case sensitive on Linux/Unix servers.
SMTP Authentication
All our servers require that a user authenticate before an email is sent. Most email clients such as Outlook Express, Eudora, and Outlook support SMTP authentication. You should be using the same username/password to send email as you do to check email.
Accessing Websites Before Domain is Active
For IP based accounts this can be accomplished by simply entering the IP address into the ‘Address’ bar of your browser. Another method is using any domain currently on the server and appending the username to the end of it as follows:
You can use this method for ALL accounts on the server (IP-based or IP-less). This provides a way to view websites immediately after creation without having to wait for the domain to become active.
Subdomains
In order for an account to have the ability to create subdomains, you must enable subdomains on that account in your WHM. Select the ‘Disable or Enable Subdomains Per Account’ menu option in WHM, then select the domain.
The most commonly asked question regarding email is the username format expected by our servers. This is how it works:
- The username format user@yourdomain.com is required for all accounts except for the original default ‘catch all’ POP account. The username for this ‘catch all’ account is the same username used to access cpanel, ftp, or ssh. It is the username of your hosting account.
- Any subsequent or additional POP accounts created in cpanel MUST have the user@yourdomain.com format, otherwise you will not successfully authenticate, and you will continue to be prompted for a username and password.This is the most common error by the end user and can be easily avoided if you understand the correct format and pass this information on to your users.